Frequently Asked Questions
Common Questions & Answers from Patient Clients
As you navigate your health journey, you'll likely have questions about our role, services and how all of the pieces come together. Scroll down to read some frequently asked questions and answers we compiled from clients. If you have more questions, please reach out.
A: While hospital advocates and navigators can help in some situations, their allegiance is to the hospital and the doctors they work for. An independent advocate works for you and the advocate’s only allegiance is to you. There are no conflicts-of-interest.
Q: What type of illness is too small or too large?
A: There is no set limit on types of patient needs that we can address. However, if we do not feel we can adequately meet the needs of a patient/family, we will be transparent and, whenever possible, try to find referrals for other resources.
Q: Is there a cost for your services and how is cost determined?
Q: Do you meet in person or virtually?
A: The healthcare industry has changed a lot in recent years and most services that an advocate provides can be done virtually without compromising quality of care. This is more cost effective for the client so this is often the preferred choice.
A: We will start with an initial free consultation. If it is agreed upon to move forward, we will then do a thorough assessment. We will put together a summary of what we can help with, the estimated time needed and what the charges will be. If an agreement is signed, we will credit the assessment charges back to you.
Q: Do you only provide services to patients in Illinois?
A: Since UCan Health started in Illinois, most clients reside in Illinois, however, technology has allowed us to work with patients who are out of state. Our client base and recommended healthcare options can exist anywhere in the U.S. Our goal is to find the best healthcare options for each patient, taking into consideration all variables. We are able to explore local options for care as well as options for care across the United States.
Q: Does insurance cover your services?
A: When services are reimbursed by insurance or another payor, the paying party can weigh in on decisions about your health care. Independent health advocates work for you and only you and are not covered by insurance.
Q: Do you attend doctor appointments?
Q: Can you help me care for a family member?
A: This can be decided on an individual basis. With today's technology, there are many ways for advocates to attend appointments virtually that are more cost effective to the client. Providers also often have limits to the number of people who can attend the appointments. We can help even when not at the appointment in person. We prepare the patient for the appointment and then participate through facetime or a phone calls. We are able to listen and take notes, while allowing the patient and family members present to be fully engaged with the provider.
A: Absolutely. Family members often reach out to us on behalf of their loved one when assistance is needed or when the family member's loved one lives out of town and there is a need for coordination of care. Patient advocates can also serve as liaisons for information to the family when that is requested.